At Grains and Glow, we prioritize customer satisfaction and stand behind the quality of our products. Our refund policy is designed to offer clarity and transparency to our customers.

1. Eligibility for Refunds

• Defective Products: If you receive a defective item, you are eligible for a refund. Defective items include products that are not working as intended or arrive broken.

• Incomplete Orders: If your order is incomplete or items are missing, you are eligible for a refund for the missing items.

2. Refund Request Timeline

• Refund requests must be submitted within 72 hours of receiving the order. Requests made after this time period will not be considered.

3. How to Request a Refund

To initiate a refund request, please follow these steps:

1. Contact us via email at jagan96442@gmail.com or call us at 9445132999.

2. Provide your order number, proof of purchase, and clear images of the defective or incomplete product.

3. Our team will review your request and provide further instructions within 2-3 business days.

4. Refund Methods

• For Online Payments: If the payment was made using a credit/debit card, UPI, or Paytm, the refund will be credited back to the original payment method.

• For Cash on Delivery (COD) Payments: Customers who made payments via COD have two options:

  • Option 1: Receive a coupon of equal value, which can be used for future purchases on our website.

  • Option 2: Opt for a refund directly to their bank account. In this case, customers will be required to share their bank account details. The payment will be processed within 14 days.

5. Non-Refundable Scenarios

• Refund requests made after 72 hours of receiving the product will not be accepted.

• Products that have been damaged due to improper use, mishandling, or failure to follow usage guidelines are not eligible for a refund.

• Requests for refunds on items that do not have defects or issues as outlined above will not be considered.

7. Processing Time

• Refunds for online payments will be processed within 7-10 business days from the date the refund request is approved.

• For COD refunds made to bank accounts, payments will be processed within 14 days after receiving the necessary bank account details from the customer.

8. Contact Us

If you have any questions or concerns regarding our refund policy, please reach out to us. We’re happy to assist you with any issues related to refunds, returns, or repairs.

• Email: jagan96442@gmail.com

• Phone: 9445132999

We value your trust and strive to ensure a smooth and hassle-free experience for all our customers.